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Hotel Accessibility

Hotel Accessibility

The Raffaello Hotel Chicago is dedicated to providing exceptional service to all of our guests, including individuals with disabilities. With respect to our websites, we strive to provide digital content that is accessible to all users. We base our website accessibility standards on the Web Content Accessibility Guidelines 2.0, level A + AA success criteria. In addition, we actively work to maintain, assess and improve the usability and accessibility of our websites, including through training of our personnel, engagement of experts and regular testing of our digital accessibility.

Please be aware that our efforts are constantly ongoing. As such, some areas of the site may be in the process or undergoing enhancements. If you experience any difficulty accessing or navigating our websites or have any accessibility-related questions or comments, please contact the General Manager at 312.924.2521 or email bookings@meninhospitality.com. To enable us to assist you, please make sure to provide us with your contact information and a brief description of the problem you encountered.

The Raffaello Hotel Chicago, including our building entrance, registration desk, elevators, rooms and suites are compliant with the 1991 Standards of the Americans with Disabilities Act (“ADA”) (Department of Justice, ADA Title III, Regulation 28 CFR Part 36, 1991). For more information about accessible and non-accessible features, please contact the General Manager of the Raffaello Hotel Chicago at 312.924.2521 or email bookings@meninhospitality.com

From a digitally-accessible website to complete descriptions of all onsite amenities and features, we wish to provide a positive experience from start to finish. Please note that this accessibility statement applies to all content on the Raffaello Hotel Chicago website. The hotel is not responsible for any third-party content on the website.

Property Features

Accessible public entrance with double doors and automatic openers.

The registration desk is 42” high. It has space for materials to be passed back and forth to guests who use wheelchairs. Guests who are unable to use the registration desk will be personally attended by the staff.

  • Accessible route from the public entrance and rooms to the registration area.
  • Accessible elevator. Height of the highest button in the elevator is 31”.
  • Accessible route to the elevator from the public entrance, registration desk and rooms.
  • Accessible emergency exit (same as entrance).
  • Accessible public restroom. Accessible route to accessible restroom.
  • Accessible parking. Parking is only available by valet services.
  • Space to accommodate accessible vehicles.
  • The hotel does not have a TTY for guest use.
  • The hotel’s smoke, fire and emergency alarms are only audible (not visual).
  • Guest room televisions have closed captioning or closed captioning decoders are provided.
  • Braille signage.
  • Service animals are welcome at the Raffaello Hotel.

Amenities:

  • drumBAR (rooftop bar), accessible via the accessible elevator.
  • Accessible route to drumBAR from the public entrance and rooms.
  • Accessible meeting room with door width of 35”.
  • Accessible route to meeting room from the public entrance and rooms.
  • Accessible Business Center with door width of 35”.
  • Accessible route to Business Center from the public entrance and rooms.
  • Fitness Center with door width of 33”.
  • Accessible route to Fitness Center from the public entrance and rooms.

Accessible Guest Rooms:

Elegant King ADA
One king bed (lowered)
Entrance door width of 35”
Bathroom door width of 35 ¾”

Transfer shower
Grab bars and shower seat
Please note that the hotel does not have a TTY for guest use, and the rooms only have audible (not visual) alarms for smoke, fire and emergency.

Elegant Double ADA
Two double beds (lowered)
Entrance door width of 35”
Bathroom door width of 35 ¾”
Roll-in shower
Grab bars and shower seat
Please note that the hotel does not have a TTY for guest use, and the rooms only have audible (not visual) alarms for smoke, fire and emergency.

Deluxe Suite ADA
One king bed (lowered)
Sofa bed
Entrance door width of 35”
Bathroom door width of 35 ¾”
Transfer shower
Grab bars and shower seat
Please note that the hotel does not have a TTY for guest use, and the rooms only have audible (not visual) alarms for smoke, fire, and emergency.